CAPERSSupport
CAPERS Support
CAPERS is a party-game app for nights with friends. One phone gets passed around while CAPERS picks the games, deals the prompts and challenges, keeps score, and looks back on the night at the end.
Contact us
Questions, problems, feedback or anything about your account or CAPERS Pro. Include your app version (Settings → About in the app) so we can help faster.
Frequently asked questions
How do I contact support?
Email hello@playcapers.com. It helps if you include your app version (shown in the app under Settings → About), your iPhone model and iOS version, and what happened.
How do I manage or cancel my CAPERS Pro subscription?
CAPERS Pro is bought through the App Store, so Apple manages the subscription. On your iPhone, open Settings, tap your name, then Subscriptions, and choose CAPERS. You can also open the App Store, tap your profile picture, then Subscriptions.
Cancelling stops the next renewal, and Pro stays on until the end of the period already paid for. Deleting the app or your CAPERS account does not cancel a subscription.
I paid but CAPERS Pro isn’t showing. What should I do?
Open Settings → CAPERS Pro in the app and tap Restore purchases while connected to the internet, signed in to the same Apple ID you bought it with. Access can take a moment while the purchase is confirmed.
If Pro still doesn’t appear, email hello@playcapers.com with your app version and roughly when you bought it. Please don’t send card or bank details: we never need them.
Can I get a refund?
Payments for App Store purchases are taken by Apple, and refunds are handled by Apple under its own policies. We can’t issue refunds for purchases made through the App Store. You can request one from Apple at reportaproblem.apple.com.
Can I use CAPERS Pro on another phone?
Yes. Add an email to your account in Settings → Account, sign in on the other phone, and tap Restore purchases.
The app isn’t working correctly. What should I do?
First, make sure you have the latest version of CAPERS from the App Store, then close the app fully and open it again. Most of CAPERS works offline, but your account and CAPERS Pro need an internet connection.
If the problem continues, email hello@playcapers.com and tell us your app version, your iPhone model and iOS version, and what you were doing when it happened.
How do I delete my account or my data?
In the app, Settings → Account → Delete account deletes your account, your subscription records and your purchase history held by RevenueCat, and erases everything CAPERS stored on this phone. It does not cancel an App Store subscription, so cancel that first.
Settings → Privacy → Erase everything on this phone removes all players, photos, crews, history and preferences from this phone without touching your account. See the Privacy Policy for details.
Do we all need the app? Do we have to drink?
No, and never. CAPERS runs on one phone that gets passed around, so nobody else needs to download anything or sign up. Every game works without drinking, and anyone can be marked as not drinking on their profile.